Edgeware provides one year warranty and access to basic support as standard. Basic support provides the ability to request assistance during Edgeware office hours via email or answering service.
However sometimes this level of support is not sufficient when you are launching, expanding or running a service. Therefore Edgeware provides a range of services that can be put together to suit your needs. For more information please fill out the form requesting a support contract.
Emergency Service
Support and assistance to correct or restore system outages resulting from severe operational problems.
Trouble Resolution Service
Support and assistance resolving technical problems and malfunctions during the operation of the system.
Technical Query Service
Provides responses to technical questions regarding the system.
Software updates and Bug fixes
The Client is entitled to receive free software Updates and Upgrades within current version.
Hardware Repair and Replacement Services
• Repair and Return Service
• Advance Replacement Service
Non-standard Services
• On-site Problem Management
• Planning and Installation
• Training
Target response times are defined by the level of support purchased or agreed as part of your contract. For more information please fill out the form to request a service contract.
Emergency Support
If you experience an Emergency situation, please report the Case below and call our 24/7 Service Desk for immediate assistance:
+46 8 522 00 369
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