In a multi-CDN environment, how do video streaming providers find out if their end users are experiencing bad quality on their TV services? And what are their means to correct this when issues occur – and preferably even before they impact end users’ QoE?
To find out what providers of streaming video services know of their customers’ quality of experience (QoE) we teamed up with streaming media expert Dan Rayburn to conduct an online survey with 300+ leading broadcasters, OTT service providers, cable companies, publishers, and brands. We asked several questions related to video quality, including if and how they find out about quality issues experienced by their customers, which parts of the distribution chain they believe are causing issues, and if/how they fix problems, as well as how they measure quality and how often.
We found that 30% of participants have no visibility at all into their customers’ quality of experience (QoE). And, for the 70% which said they have visibility, the majority of them have no real-time means to correct any issues.
For more insights, download the full survey report!
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