The QoE Monitoring service offers real-time QoE metrics based on extensive data from ongoing streaming sessions and advanced data processing to aid diagnosing and troubleshooting video quality issues.
The service measures QoE for all – or parts of – the streaming traffic using Edgeware’s AST capability and the concept of QoE agents.
By using QoE agents selected sessions are measured, e.g. certain subscribers or content, or the clients within a particular geography.
With the powerful AST capability, the data collected by the QoE agents coupled with AI, hotspots and intelligent alarms, will identify – in real time – the common denominators and rootcause of quality-related problems. The problems can be pinpointed down to a certain geographic area, a type of client, a content format, or the content file itself.
These insights simplify troubleshooting and give customer support personnel better and more adequate information for end customers experiencing quality problems.
The QoE metrics can be grouped and categorized based on severity levels and actions on how to avoid problem hotspots are presented.
When combining QoE Monitoring with CDN selection, all new sessions can be directed to another CDN as a means to avoid hotspots causing delivery problems.
The vast amount of session data provided with QoE Monitoring gives invaluable information about viewing habits, such as which devices are most frequently used, which content is viewed and the locations of viewers etc.