IN REAL TIME WITH AUTOPILOT
Quality-impacting incidents do happen. And in a multi-CDN set-up, each CDN service provider has its own way of communicating them, including the speed of which they are reported. Mitigating the problems often involves ‘war room activities’, making it hard to solve the issues in time before the clients end the session. Problems need to be analyzed and categorized to see if there’s something you can do about them or not. You don’t want to spend time and resources on issues you cannot solve. And for those you can solve, speed is of the highest importance. For example, would moving the affected sessions to another CDN solve the problem? Or is it some other common metric that causes the issue?
AutoPilot is an optional feature in Edgeware’s StreamPilot that automatically identifies, classifies and presents quality problems in a unified manner for all the CDNs in your delivery. It automatically mitigates the problems that are related to CDN performance, before the problem starts to seriously impact the viewing experience for your customers!
AutoPilot provides a unified view of quality-impacting problems in real time. A problem is presented as an alarm and displayed through an intuitive GUI for further debugging. Through a classification system, you’re able to identify the problems that you can do something about – such as moving a session from one CDN to another – and also see problems that are outside your immediate control – for example, infrastructure, ISP-related or content-related problems. You will also get indications and early warnings of potential coming problems, which, if left untouched, can grow into bigger and more serious concerns.
Once a CDN-related problem is identified, the session is automatically moved to another CDN without any drop in quality for the customer.